Refund Policy
At So Clean Property Solutions, we aim to provide high-quality services and customer satisfaction. This Refund Policy outlines how refunds, cancellations, and service concerns are handled in accordance with Australian Consumer Law.
Customer Satisfaction
If you are dissatisfied with a service provided by So Clean Property Solutions, please contact us as soon as possible so we can review the issue and work towards a reasonable solution.
Refund Eligibility
Refunds may be considered where:
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A service was not provided as agreed
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There is a major issue with the service under Australian Consumer Law
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We are unable to complete the booked service due to circumstances within our control
Where appropriate, we may offer:
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A partial refund
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A re-service or touch-up
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A credit toward future services
Non-Refundable Situations
Refunds will generally not be provided where:
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The customer changes their mind after the service is completed
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Access to the property was not available at the scheduled time
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Issues arise from pre-existing conditions, damage, or maintenance problems outside our control
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The customer fails to follow aftercare instructions, including pest control preparation or treatment advice
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Weather conditions affect outdoor services such as lawn care or external treatments
Cancellations
We request reasonable notice for cancellations or rescheduling.
Late cancellations may incur a cancellation fee where staff, contractors, equipment, or materials have already been allocated to the booking.
Pest Control Services
Pest activity can vary depending on environmental conditions, sanitation, neighbouring properties, and property maintenance.
While we aim to achieve effective results, pest control services do not guarantee permanent elimination of pests, and additional treatments may sometimes be required.
Australian Consumer Law
Nothing in this Refund Policy excludes or limits your rights under the Australian Consumer Law.
Customers may be entitled to remedies including refunds, repairs, replacements, or re-services where required by law.
Contact Us
If you have concerns regarding a service or wish to request a refund review, please contact us.
So Clean Property Solutions
📞 0492 071 209
📧 socleanpropertysolutions@gmail.com